Remember the last time you were really frustrated when using something? It didn’t work as you expected or you couldn’t find what you were looking for. As your attention focused on the people who built the tortuous tool, do you remember thinking to yourself, “That’s OK. I hear they have a great process.” No? The [...]
There are a lot of different ways to implement agile. That is one of its strengths. Agile allows you to create exactly the process that works for your team, company, problem, and client. However, it also gives teams the responsibility to create that process, and that is difficult. Teams typically can’t rely on doing things [...]
According to Clayton Christensen in The Innovator’s Dilemma, markets for disruptive technologies may not be known prior to release and therefore often cannot be planned for. Where does that leave UX? How can you do research if you don’t know who to talk to? How can we do any user-centered design if we don’t know [...]
